Read Quality (5th Edition) by Donna C. S. Summers Online


P style MARGIN 0px Filled with a wide range of industry examples, this book takes an applied approach that teaches the why and how behind quality assurance and statistical process control Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues This edition offers a global view and includes at least one service industry example per chapter Expanded treatment is also given to multi vari analysis and failure modes and effects analysis With its combination of clear techniques and real world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety For people who apply quality assurance tools and techniques to their day to day work activities....

Title : Quality (5th Edition)
Author :
Rating :
ISBN : 0131592491
Format Type : Hardcover
Language : English
Publisher : Pearson 5 edition April 20, 2009
Number of Pages : 912 pages
File Size : 782 KB
Status : Available For Download
Last checked : 21 Minutes ago!

Quality (5th Edition) Reviews

  • SteelSlicer
    2019-03-29 15:04

    This was the text for an accredited online class. Our homework was always selected questions from the end of chapter problems, and I had a hard time going back in the chapter to figure out which formula or method I needed. We usually covered a chapter per week, except for 2 chapters that went 2 weeks each. After the first 4 weeks or so, I would get at least one problem that was very frustrating, usually more. The problems did not seem to match up with the subject matter in the chapter. I got a B in the class, so it's not a case of not understanding the material.

  • kashfortheking
    2019-03-30 23:17

    The book, Quality, was written well enough for a beginning college course on the subject. Inside the book, formulas laid out, concepts (like DMAIC) are explained, and questions are asked. Overall, you will get out of it what you put into it. I aced my class using this book so I really have no complaints. Had the book explained concepts in a way that a non-major would have easily understood, I think a 5 star would have been appropriate.

  • Melissa G
    2019-04-23 22:59

    Quality is an excellent textbook. Concepts are explained in a easy to understand manner.

  • steve-o
    2019-03-29 18:01

    Required for school. Kind of pricey and very technical at times.

  • rlbrobst
    2019-04-14 22:53

    had to have it for a class in college

  • william contreras
    2019-04-10 20:13


  • Alex Resendez
    2019-04-21 15:11

    what can I say about the book? It's the book I needed for my Tech class, it's in good condition, and came with CD for extra support. Going to pass the class thanks to this book. :)

  • Dey
    2019-04-17 18:04